“The Crescent Beach Hotel & Leisure Resort”
Position: The calls operator / Reception (female)
Location: Baku, Azerbaijan
Reports to: Front Office
• Ensuring that all “Crescent Beach Hotel & Resort” service standards and operational procedures are adhered to in all interactions with Guests and colleagues.
• Dealing with bookings by phone, e-mail, letter, fax or face-to-face
• Following the Hotel’s telephone etiquette standards when handling internal and external calls.
• Dealing with special requests from guests
• Maintaining a perpetual presence on the Reception Desk throughout the hours of the shift.
• Remaining observant and responds to each Guest who approaches the Reception Desk.
• Developing and maintains strong Guest relationships to ensure Guest loyalty.
• Proficient in the English language (spoken & written), good knowledge of Azeri and Russian
• Must be flexible in terms of working hours
• A friendly and professional telephone manner
• The ability to adapt to different guests
• Patience and tact
• The ability to stay calm under pressure and look after several things at once
• Accuracy and attention to detail.
Interested candidates can send their CV’s to [email protected]